The number one reason you will lose a contract has nothing to do
with AI.
For twenty-four years I ran a technology company that implemented systems for
government agencies, education, healthcare, and insurers. Multi-year programs,
multi-million dollar budgets, environments where being wrong shows up in a
patient’s care or a business’s ability to operate. I trained hundreds of
people in systems, applications and tools.
At one point senior leadership brought me in to rescue a project that was failing.
Not to advise on it. To take it and turn it around.
Here is what that taught me, and it has almost nothing to do with software. Projects
do not fail at the tool. They fail at implementation, testing, quality control, and
handoff.
The build works in a demo. Then it turns out how to run it was never written down. The
staff who have to use it every day were never trained on it. The product owner cannot tell you
whether it passed, because there was no test anyone agreed on. And the manager who
inherits it is the one who finds out it did not work.
I watched projects fail
because the consultants could not deliver. And I watched other consultants,
with less technical depth, win that same work. Not because they knew more. Because they
could show a plan, a test approach, and an answer for what happens when something goes
wrong.
That difference is not a talent. It is a method. It can be taught, and it takes about
twelve weeks.
Before all of that I spent ten years working as a board-certified psychotherapist,
which is a strange thing for a technologist to have done and the reason I know that the
hardest part of a discovery session is not the questions. It is being able to hear what
the client is not saying.
I teach every session of this program myself.